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Hosting Service Levels

We Stand Behind Our Service

With a standard 99.9% uptime guarantee, we protect our customers.

Service Commitment

Shared Web Hosting, Virtual Private Servers, Hosted Email

Link Web Development Ltd. commits that all shared web hosting plans, Virtual Private Servers, and Hosted Email, will be available 99.9% or more of the time in a given calendar month. If we fail to meet these commitments, just let us know and we will apply a service credit to your account. The service credit applied will be calculated by multiplying a) your total charges for your service during the month we failed to meet the commitment by b) the percentage credit you qualify for in the table below:

Monthly Availability % Credit to Bill
100% to 99.9% N/A
< 99.8% to 97.0% 5%
< 96.9% to 95.0% 10%
< 94.9% to 92.0% 20%
< 92.0% 30%