Hosting Service Levels
We Stand Behind Our Service
With a standard 99.9% uptime guarantee, we protect our customers.
Service Commitment
Shared Web Hosting, Virtual Private Servers, Hosted Email
Link Web Development Ltd. commits that all shared web hosting plans, Virtual Private Servers, and Hosted Email, will be available 99.9% or more of the time in a given calendar month. If we fail to meet these commitments, just let us know and we will apply a service credit to your account. The service credit applied will be calculated by multiplying a) your total charges for your service during the month we failed to meet the commitment by b) the percentage credit you qualify for in the table below:
| Monthly Availability % | Credit to Bill |
|---|---|
| 100% to 99.9% | N/A |
| < 99.8% to 97.0% | 5% |
| < 96.9% to 95.0% | 10% |
| < 94.9% to 92.0% | 20% |
| < 92.0% | 30% |
Uptime is defined as servers having power, connectivity to the Internet, and being responsive to a ping. Creditable downtime excludes service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time, of which you have been notified or have been made public via Link Web announcement; (2) emergency maintenance, (3) interruptions caused by you from your configuration, custom scripting, coding or the installation of third-party applications; (4) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (5) causes beyond our control or that are not reasonably foreseeable; (6) outages related to the reliability of certain programming environments, (7) distributed denial of service (DDOS) attacks, and (8) problems caused by your physical location.