Why am I receiving the error 550 Access denied – Invalid HELO name?

Gary Oosterhuis | June 19, 2014

All of our servers requirement for SMTP authentication in order to send email.

If you receive the error 550 Access denied – Invalid HELO name, it means that you have not ticked the option “My outgoing server (SMTP) requires authentication in your email application. This option may be labeled differently in each email application.

Microsoft Outlook

  1. From the Menu Bar, Click Tools then Click E-mail Accounts
  2. Select “View or change existing e-mail accounts” then Click “Next”
  3. Select your Email account and click “Change”
  4. Click “More settings”
  5. Select the “Outgoing Server” tab
  6. Select the box beside “My outgoing server (SMTP) requires authentication”
  7. Select “Use same settings as my incoming email server”
  8. Click Ok, Next and then Finish.


  1. From the Menu Bar click Tools, then Account Settings
  2. This will bring up the Account Settings window where you can click on Outgoing Server (SMTP) at the bottom of the list in on the left side of the window.
  3. Now select the appropriate outgoing server (ours) and click on Edit.
  4. Make sure “Authentication method” is set to “Normal password”
  5. Click OK to close the SMTP edit window and again on the Account Settings window.’

Mac Mail

  1. Within your application click Mail, Preferences, and then Accounts
  2. Where it says Outgoing Mail Server (SMTP), click the drop down arrow and select “Edit SMTP Server List…”
  3. Click the Advanced button and make sure Authentication is set to “Password.”
  4. Click OK to close the edit window

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